Veni

Veni Terms of Service

Effective Date: August 31, 2026
Last Updated: August 31, 2026

These Terms of Service ("Terms") are an agreement between you and Carlos Navas, an individual doing business as Veni ("Veni," "we," "us," or "our") governing your use of the Veni mobile application (the "App"). By downloading, installing, or using the App, you agree to these Terms. If you don't agree, don't use the App.

A note on how this document was prepared: these Terms were drafted with the help of AI tools and reviewed by Veni's founder — not by a licensed attorney. We've made a good-faith effort to get the substance right, but AI-assisted drafting can miss things a qualified reviewer wouldn't, so this shouldn't be treated as a substitute for independent legal advice. Two specific items haven't been legal-reviewed at all: the enforceability of Section 14's Delaware-law/arbitration clause against Veni's own Uruguay-based legal structure, and Section 12's $100 liability cap. If something here looks wrong, tell us using the contact info in Section 18.

1. Eligibility

You must be at least 18 years old to create an account. If you're using the App to track health information for another person (e.g., a family member), you confirm you have the authority to do so.

2. What Veni Does

Veni lets you import medical documents (from Google Drive, your device's Files app, or a URL), automatically extracts structured health metrics from them, and shows you how those metrics trend over time. You may track more than one "patient" profile under a single account.

3. Medical Disclaimer — Please Read Carefully

NO MEDICAL ADVICE; ASSUMPTION OF RISK. THE VENI APPLICATION IS PROVIDED STRICTLY AS AN ADMINISTRATIVE AND INFORMATIONAL TOOL DESIGNED TO HELP YOU ORGANIZE AND VISUALIZE HISTORICAL BIOMARKER DATA EXTRACTED FROM YOUR OWN LAB REPORTS. VENI IS NOT A MEDICAL DEVICE, HEALTHCARE PROVIDER, OR DIAGNOSTIC TOOL, AND DOES NOT PRACTICE MEDICINE. NOTHING IN THE APP — INCLUDING EXTRACTED DATA, TRENDS, OR ANY OTHER OUTPUT — CONSTITUTES MEDICAL ADVICE, DIAGNOSIS, TREATMENT RECOMMENDATIONS, OR PROFESSIONAL CLINICAL INTERPRETATION, AND USING THE APP DOES NOT CREATE A DOCTOR-PATIENT OR ANY OTHER CLINICAL RELATIONSHIP BETWEEN YOU AND VENI. YOU EXPLICITLY AGREE THAT YOU ASSUME ALL RISK ASSOCIATED WITH USE OF THE SERVICE. YOU MUST NEVER DISREGARD PROFESSIONAL MEDICAL ADVICE, DELAY SEEKING MEDICAL TREATMENT, OR ALTER ANY MEDICATION OR TREATMENT PLAN BASED ON INFORMATION PROVIDED BY OR EXTRACTED THROUGH VENI.

  • Automated extraction can be wrong, and verifying it is your responsibility. Values, units, dates, and reference ranges are read out of your documents by an automated AI process. It can misread a value, apply the wrong unit, omit a field, or misattribute a date. It is your sole responsibility to independently verify every extracted value against the original document — using the App's built-in document viewer — before relying on it for any personal tracking or decision.
  • Not for emergencies. If you are experiencing a medical emergency, call your local emergency number (911 in the U.S.) or go to the nearest emergency room. Do not use the App to seek emergency care.
  • Consult a professional. Always talk to a licensed physician or other qualified healthcare provider before making any medical decision, including about whether a result is normal, whether to seek treatment, or how to interpret a trend.

See Section 12 (Limitation of Liability) for the liability cap that applies to any claim arising from your use of these features.

4. Accounts

  • You sign in using Sign in with Apple or Sign in with Google; we don't issue or store passwords ourselves.
  • You're responsible for maintaining the security of the Apple or Google account you sign in with, and for all activity under your Veni account.
  • If you connect Google Drive, you're granting the App read-only access to files you explicitly select — you can revoke this at any time from your Google Account settings.
  • Tell us immediately at cenavas17@gmail.com if you suspect unauthorized access to your account.

5. Subscriptions & Billing

  • Veni offers a Free tier with limited monthly imports and a Premium subscription with expanded limits.
  • Premium is billed and auto-renewed through the Apple App Store, using your Apple ID payment method, at the price shown in the App Store listing and within the App before you subscribe.
  • Your subscription automatically renews at the end of each billing period unless you cancel at least 24 hours before the renewal date. Manage or cancel your subscription in iPhone Settings → [your name] → Subscriptions, not in the App itself (Apple does not let apps cancel subscriptions on your behalf).
  • All billing is handled by Apple and, on our side, tracked via RevenueCat. We don't see or store your payment card details.
  • Refunds are governed entirely by Apple's App Store refund policies, not by us — we cannot issue refunds directly.
  • We may change pricing for future billing periods; we'll give you notice before any change takes effect, as required by the App Store's guidelines.

6. Acceptable Use

You agree not to:

  • Use the App for anyone else's health data without their permission (or, for a minor or dependent, without proper authority to act on their behalf).
  • Attempt to bypass, reverse-engineer, or interfere with the App's import limits, authentication, or backend systems.
  • Upload documents you don't have the right to possess or share.
  • Use the App in any way that violates applicable law.
  • Use any automated system (bot, scraper) to access the App outside of its normal user interface.

We may suspend or terminate accounts that violate this section.

7. Your Content

You retain all rights to the documents and data you import into Veni ("Your Content"). You grant us a limited license to store, process, and display Your Content solely to provide the App's functionality to you (e.g., running extraction, rendering your documents, generating your trend charts and exported reports). We do not use Your Content for any other purpose, including AI model training or advertising — see the Privacy Policy for the full detail on how Your Content is handled and shared with service providers.

You're responsible for having the right to upload any document you import.

8. Third-Party Services

The App relies on services from Google (Sign-In, Drive, Firebase/Google Cloud) and Apple (Sign in with Apple, App Store, StoreKit), and on RevenueCat for subscription management. Your use of those integrations is also subject to each provider's own terms:

We aren't responsible for these third parties' availability, performance, or terms.

9. Intellectual Property

The App itself — its design, code, branding, and everything other than Your Content — belongs to Carlos Navas, an individual doing business as Veni, or its licensors. These Terms give you a license to use the App (Section 16); they don't transfer any ownership of it to you.

10. Termination

You may stop using the App and delete your account at any time via Profile → Account → Delete Account…, or by contacting us. We may suspend or terminate your access if you violate these Terms, or if we discontinue the App, with notice where reasonably possible. Sections that by their nature should survive termination (e.g., Sections 3, 9, 11, 12, 13, 14, and 17) will survive.

11. Disclaimer of Warranties

THE APP IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. We don't warrant that the App will be uninterrupted, error-free, or that extraction results will be accurate or complete. Some jurisdictions don't allow the exclusion of certain implied warranties, so some of the exclusions above may not apply to you.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL VENI OR ITS OFFICERS, EMPLOYEES, OR SERVICE PROVIDERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, OR DATA, OR ANY LOSS OF HEALTH OUTCOMES, MEDICAL COSTS, OR MEDICAL DECISIONS MADE IN RELIANCE ON THE APP, ARISING OUT OF OR RELATING TO THE USE OF, OR INABILITY TO USE, THE APP.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, UNDER NO CIRCUMSTANCES WILL THE TOTAL AGGREGATE LIABILITY OF VENI TO YOU FOR ANY CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE APP EXCEED THE GREATER OF (A) THE TOTAL AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE CLAIM, OR (B) ONE HUNDRED US DOLLARS ($100 USD).

Basis of the bargain. You acknowledge that Veni offers the App, including its Free tier, in reliance on the warranty disclaimers in Section 11 and the liability limitations in this Section 12, that these terms reflect a reasonable allocation of risk between you and Veni, and that they form an essential basis of the agreement between you and Veni.

Time limit to bring a claim. Any claim or cause of action arising out of or related to these Terms or your use of the App must be filed within one (1) year after the claim or cause of action arose, or it is permanently barred, except where a shorter or longer period is required by applicable law.

13. Indemnification

You agree to defend, indemnify, and hold harmless Veni and its officers and service providers from and against any claim, liability, damage, loss, and expense (including reasonable attorneys' fees) arising out of or related to: (a) your violation of these Terms; (b) your misuse of the App; (c) Your Content, including any claim that it infringes or misappropriates a third party's intellectual property or privacy rights; or (d) your violation of any law or the rights of a third party, including another person whose health information you track using the App — except to the extent caused by our own breach of these Terms or violation of law.

Disputes with third parties. If you have a dispute with Apple, Google, RevenueCat, or another user of the App, you release Veni and its officers and service providers from any claims, demands, and damages of any kind arising out of or in connection with that dispute.

14. Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict-of-law principles.

Agreement to Arbitrate. You and Veni agree that any dispute, claim, or controversy arising out of or relating to these Terms or your use of the App will be resolved by binding arbitration, rather than in court, except that either party may bring an individual action in small-claims court.

  • The arbitration will be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules.
  • The arbitration will be conducted in English, and may be conducted remotely (by phone or video conference) at your election.
  • Class-action waiver: You and Veni agree that any arbitration or proceeding will be conducted only on an individual basis and not as part of a class, consolidated, or representative action. Neither you nor Veni may bring a claim as a plaintiff or class member in any purported class or representative proceeding.
  • If this class-action waiver is found unenforceable as to a particular claim, that claim (and only that claim) will proceed in court in Delaware instead, with the rest of this arbitration agreement remaining in force for all other claims.
  • Jury trial waiver. To the extent any claim proceeds in court rather than arbitration — for example, a small-claims action, or a claim excluded from arbitration under the previous bullet — you and Veni each waive any right to a jury trial on that claim, to the extent permitted by applicable law.
  • You may opt out of this arbitration agreement within 30 days of first agreeing to these Terms by emailing cenavas17@gmail.com with the subject line "Arbitration Opt-Out" and your account email.

15. Changes to These Terms

We may update these Terms from time to time. We'll notify you of material changes in the App or by email before they take effect. Continuing to use the App after a change takes effect means you accept the updated Terms.

16. Apple App Store — Required Terms

If you downloaded the App from Apple's App Store, the following terms (required by Apple) also apply and take precedence over any conflicting term above with respect to Apple:

  1. These Terms are between you and Veni only, not with Apple, and Apple is not responsible for the App or its content.
  2. The license granted to you is limited to a non-transferable license to use the App on an Apple-branded device you own or control, as permitted by the App Store's Usage Rules.
  3. Veni, not Apple, is solely responsible for providing any maintenance and support for the App.
  4. In the event of any failure of the App to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any) for the App to you; to the maximum extent permitted by law, Apple has no other warranty obligation with respect to the App.
  5. Veni, not Apple, is responsible for addressing any claims relating to the App, including product liability claims, claims that the App fails to conform to legal or regulatory requirements, and claims arising under consumer protection or similar legislation.
  6. In the event of a third-party claim that the App infringes intellectual property rights, Veni, not Apple, is solely responsible for the investigation, defense, settlement, and discharge of any such claim.
  7. You represent that you are not located in a country subject to a U.S. government embargo or designated as a "terrorist supporting" country, and that you are not on any U.S. government list of prohibited or restricted parties.
  8. You must comply with applicable third-party terms when using the App (e.g., your wireless carrier's terms).
  9. Apple, and Apple's subsidiaries, are third-party beneficiaries of these Terms, and upon your acceptance, Apple has the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary.

17. General Provisions

  • Severability. If any provision of these Terms is found unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.
  • Entire Agreement. These Terms, together with the Privacy Policy, constitute the entire agreement between you and Veni regarding the App, and supersede any prior agreements or understandings between you and Veni about the App.
  • Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign these Terms without restriction, including in connection with a merger, acquisition, or sale of assets (see the Privacy Policy for how your information is handled in that situation).
  • No Waiver. Our failure to enforce any right or provision of these Terms will not be considered a waiver of that right or provision.
  • Force Majeure. Veni is not liable for any failure or delay in performance resulting from causes beyond our reasonable control, including outages or failures of Apple, Google, Firebase, RevenueCat, or other third-party service providers the App depends on, internet or telecommunications failures, or other events of force majeure.
  • No Third-Party Beneficiaries. Except as expressly stated in Section 16 regarding Apple, these Terms do not confer any right or remedy on any third party — including a minor dependent or other patient whose health information an account holder tracks using the App, who is not themselves a party to these Terms.

18. Contact

Carlos Navas, an individual doing business as Veni
Avenida Roosevelt, Edificio Sea Garden, Torre 1, Maldonado, Uruguay, ZC 20001
Email: cenavas17@gmail.com